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PRIVACY POLICY
Why does www.villagedecorators.com collect or gather information and how do you use this information?
We collect information about you in order to help improve our products, customer services; to provide feedback to the artisans; to communicate with you; to process your orders; to provide special offers and discounts from us; and to enhance and personalize your shopping experience.
What age must I be to subscribe or register at villagedecorators.com website?
You must be 18 years or older to subscribe or register at villagedecorators.com website. Villagedecorators.com is a general audience site and we do not knowingly collect, maintain or disclose personal information from or about children or young adults under 18 years of age.
What information does villagedecorators.com collect?
We collect different information from you depending on how you interact with us. We collect some or all of the following data:
Your name, address, email address, telephone number, billing information (credit card number, expiration date, and billing address and telephone number), your gender, date of birth, how you heard of us, your products purchased, other information you provide to us such as gift information (including shipping address, and telephone numbers and email address of the person(s) you are gifting). While your credit card information is collected at the time of purchase, only the last 4 digits are stored on Village Decorator’s server. Credit card information is sent directly to our merchant provider’s secure server, and that is where it is safely held.
How do you collect and gather this information about us?
We collect information through our website atwww.villagedecorators.com, emails, mail, fax, telephone, and at fairs, including when you place an order; participate in our promotions and/or contests; submit content, suggestions and feedback; and subscribe to receive information from us.
We use “cookies” to collect information about you. A “cookie” is a small data file sent to your browser from a server we use and it is stored on your computer. These cookies are used to let us know that you are a customer or that you have visited our website before, thus allowing us to provide you a more personalized experience while re-visiting our website.
Most web browsers allow you to enable or disable the use of cookies. However, if you choose to disable cookies, certain features of our website, such as the shopping cart may not function properly. We have third party relationships who may receive non-personal information directly from the cookies placed by our website into your computer. The information collected is to assist us in analyzing our business and customers. We do not rent or sell information for direct marketing purposes.
We reserve the right to disclose information you provide to us as required by law, in response to legal process and law enforcement requests and as necessary or appropriate, in our view, to operate our website, process orders or registrations, to conduct promotions and contests and to protect the rights or property of the Village Decorators LLC, its affiliates, users, customers, recipients, providers, licensors, merchants, and associates.
Is it safe to shop at villagedecorators.com?
All credit and debit card numbers submitted on our website are encrypted using secure socket layer (SSL) encryption technology. However, no transmission of data over the internet is 100% secure. Although we take reasonable steps to safeguard your personal information, we cannot warrant the security of the information we receive.
As a customers and user, you have chosen to register and submit personal information and select a password. Passwords selected by you or provided by us are confidential property and may be used solely by you for use of the web site. You are responsible for maintaining the confidentiality of any password and for all activities that occur using your password, whether or not you authorized it. You agree to notify us immediately of any unauthorized use of your password or accounts.
We may change our Privacy Policy from time to time as new features or services are added to our website. We will post the revised Privacy Policy to our website at least 30 days before they become effective, unless these changes must take effect sooner in order to comply with the law or to protect our customers and users, our company, recipients, providers, licensors, merchants and affiliates.
By using villagedecorators.com website you agree to be legally bound and to abide by the Privacy Policy and terms of use, of which this policy is part.
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ORDERING AND SHIPPING
When will I be charged?
Once your order has shipped, your credit card will be charged. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.
How and will my order be shipped?
Most in-stock orders will ship out within a day of ordering except large, heavy and oversized items or items specially made, which may require extra shipping charges and delivery time. We do not ship Saturdays, Sundays, or holidays. For orders with several items, we will ship what is in stock immediately and charge the credit card for only what is shipped and their appropriate shipping and tax.
The amount of time that it takes for your order to reach its destination will depend on your choice of shipping service and how fast you want your order delivered - the faster the service, the higher the shipping rate. At check-out, you will see a schedule of available shipping services and related timeframes.
Because all of our items are handmade or specially made and therefore, it may happen that we do not have an item in stock in our warehouse. Therefore they may no be available to ship within the 24 hours of receiving your order. In this case, we will inform you by email, within the 24 hours of receiving your order the expected timeframe for shipment of your order.
What are your shipping charges?
Our shipping charges are based on the weight and/or volume of the total merchandise shipped to each delivery address. Standard ground services requires 5 to 10 business days. For a schedule of fees and time services please see our table at the time of your checkout.
Do you ship outside of the USA?
Village Decorators can ship to many countries around the world. For a complete list of countries we currently ship to and the different rates, please view our International Shipping Table at the time of checkout.
For all shipments outside the U.S. Village Decorators cannot be held responsible for any tax and duty requirements outside the USA. Therefore, customers should look into the possible tariffs and/or duties that might be imposed by local law on incoming international shipments.
Do you ship to APO, FPO, and P.O. Box?
We do not ship to APO, FPO and PO Boxes.
What if the package is returned as undeliverable to Village Decorators?
Customers will be charged $10.00 for all packages returned as undeliverable, refused, or address errors, or if an APO, FPO, or PO Box address has been given. In addition, the customer will be responsible for any return shipping charges assessed by the shipping services as well as any duty and/or import charges on refused or unclaimed shipments for all international deliveries.
Can you gift box my order?
Currently Village Decorators does not offer gift box services. However, you may include a gift message for the recipient in your order.
How will I know if my order has shipped?
Once your order has shipped, you will receive an e-mail informing you that the order has shipped. You may also log into your account to check the status of your order.
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RETURNS AND REFUNDS
What is Village Decorator’s Return Policy?
At Village Decorators, we want you to be a proud owner of a hand-made and original item, while knowing you have contributed to helping a village. In the unfortunate event, you are not at all satisfied with your purchase please return it for a prompt exchange or refund of the product purchase price. Full refunds will be available for up to 30 days from the day you received your order. You will be responsible for all packaging and shipping costs to return the item(s) to Village Decorators as well as taxes and import duties, if you are shipping internationally.
How do I return my purchase?
Please pack all items in a secure package or reuse the original packaging and enclose the packing slip with the order number. We will not refund you if your package is received without your order number and original shipping address properly labeled. Send the items back to us at the address below using any traceable method. We strongly recommend that you insure the return package, as you will be responsible for ensuring that all items are returned to us in their original condition. Sorry, we do not accept COD packages.
Unless your return is a result of an error by Village Decorators, you will be responsible for all return shipping charges as well as taxes and import duties, if you are shipping internationally. Village Decorators will not refund you the return packaging, insurance and shipping charges.
Our return address is:
Village Decorators LLC
Attn: Returns
18495 South Dixie Highway #377
Miami, FL 33157-6817
How long will it take to get refunded after returning an item?
Once we receive your package, your refund will be credited back to the same card used to make the original purchase. Please allow up to two billing cycles from the day you return the merchandise for your account to be credited.
If you have any questions about returning items, please call our office at (305)666-8894 Monday through Friday 10:00am to 2:00pm EST or send us an email atorders@villagedecorators.com.
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